Nowadays, competition among telecommunication contractor companies is growing rapidly. \u00a0PT. Inti Pindad Mira Sejati (IPMS), as one of these telecommunication contractor companies,\u00a0must give satisfuctoty service to obtain a long-term relationship with their customers. This\u00a0research had intended to design an information system for measuring the IPMS customer\u00a0satisfaction. Attributes that were used in this research-were based on the service quality\u00a0dimension of Pamsuraman (1988). The customer satisfaction was measured by using\u00a0customer expectation and perception questionnaire. By comparing the perception value to\u00a0the expectation value then the customer satisfaction index can be obtained. There are several\u00a0steps in developing the information system, which included context diagram design, data\u00a0dictionary design, and entity relationship diagram design. The software used ro develop the\u00a0programme was Borland Delphi and MySQL.<\/p>\n